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Customer Service

SHIPPING & DELIVERY

Shipping estimates are exactly that, estimates. When placing orders always assume there will be delays in shipping to avoid disappointment. Provided the manufacturers have the products readily in stock the estimates are fairly accurate. Some items are made to order by the manufacturer and can take additional time to arrive; these items will have this stated in their descriptions. Moonlight Racing ships worldwide, for any orders outside of New Zealand please contact us.


RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of products. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt. If an item is confirmed faulty it will be replaced immediately upon return of said faulty item.


CUSTOMER SATISFACTION

We are proud of our history of good customer satisfaction. If for any reason you are unhappy with any product or service you have received be sure to let us know right away so we can work with you to resolve the problem. If you've had a great experience with us we'd appreciate if you spread the word. Helping us grow helps us to help you.